Frequently Asked Questions

No. ECO Auto Recovery is entirely pay-as-you-go. You only pay for the recovery you actually use, there is no membership fee.

Yes, ECO Auto Recovery operates 24 hours a day, 7 days a week, across the UK.

Cars, vans, motorcycles, EVs and light commercial vehicles. Select your vehicle type when you request a quote so your job is offered to drivers who have registered to recover that type.

Distance between pickup and destination, your vehicle type, the type of recovery (standard tow, accident recovery, non-runner recovery) and, where applicable, time of day. Every factor is shown in your quote before you confirm.

It will not. The price you confirm at booking is the price you pay, provided the job matches what was booked.

We authorise your payment method when you confirm a booking, but you are only charged once your job is marked complete. If you cancel before your driver sets off, the authorisation is released automatically.

Yes. Once you are matched, you can see your driver's name, vehicle and live location, with status updates at every stage: Matched, En Route, Arrived, Recovery In Progress, Completed.

You can cancel free of charge from your dashboard until your driver sets off. Your payment authorisation is released immediately and you will not be charged.

Every driver on our network passes identity verification, a DBS check, a driving licence review and an insurance check before they can accept a job.

Apply online with your licence, insurance and vehicle details, complete DBS and document verification, then get activated on the driver dashboard.

ECO Auto Recovery is a UK-focused platform, supporting England, Scotland, Wales and Northern Ireland. Coverage is expanding city by city as our driver network grows, see our coverage page for current availability.

Yes. Select EV as your vehicle type when you book, and your job is offered to drivers who have registered to recover electric vehicles. EV recovery is usually carried out on a flatbed to protect the drivetrain.

Yes. Choose accident recovery as your recovery type when you book, and tell our support team about any damage that could affect how the vehicle is loaded.